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MydaEs Installation (PC)

Instructions to connect up to the Moneypenny Server via PC. If you are using a Mac, click here.

Automatic Setup

Select your region below, then right-click the link below and choose Save Link As, then select the Desktop.

Not sure what region you are? Check the email containing your login instructions for the server type.

Manual Setup

If the above is not possible, you can manually create the shortcut to connect by following the below steps.

Create the Shortcut
  1. Right click your desktop and select New > Shortcut.
    new_shortcut-1
  2. Type in MSTSC and click Next.
    mstsc
  3. Give the shortcut a name, eg Moneypenny Server.
  4. Open the new shortcut on the Desktop, click Show Options.
  5. In the General tab, set the below for your region:
    • Computer:

      mydaes.moneypenny.com.au

      nz.mydaes.online

      mydaes.moneypennyservices.co.uk

      mydaes.moneypennyservices.co.za

    • Username: mydaes\username

    nzmstsc-261x300

Adding Printers and Drives

Click the Local Resources Tab:

  • Tick Printers
  • Tick Clipboard
  • Select More…, then Un-tick Smart Cards and Tick Drives

localresourcestab

7. (Optional tweaks, highly recommended for slower connections)
In the Display tab, lower Colour to a minimum of High Colour (16 bit).
In the Experience tab, choose Low-speed broadband (256 kbps – 2 Mbps).
In the Advanced tab change Warn Me to Connect and don’t warn me.

8. Click Connect. You will be asked to Trust the connection, tick the Don’t ask me again for connections to this computer and hit Connect.

connectanyway

You may be prompted to verify the connection. Tick the Don’t ask me again for connections to this computer and say Yes.

cannotbeverified

9. Type in your Username and Password as provided.

10. If this is your first login, you will be prompted to change your password. Your new password must be 10 characters or longer. Click the arrow once done to login.

changepassword

Troubleshooting

If you’re having problems connecting, there’s a few things that could be causing the problem. Below are some of the common problems and solutions you can attempt.

Remote Desktop can’t find the computer. This usually means one of three things:

  • There is no internet connection.

    Some connections can be unstable, especially in remote areas or wireless. Try going to www.google.com and type in “Hello World” first to be sure.

  • Your DNS is having problems. Try the below steps and connect again:
    1. Right-click your Moneypenny shortcut and select Edit (if manual, select Open)
    2. Change the Computer name to the below depending on your region:

      103.13.101.182

      103.49.172.3

      31.25.185.48

      129.232.228.218

    3. Try to Connect again.
  • A firewall is blocking the connection.

    Some businesses or ISPs block connections on certain ports, causing you to be unable to connect while on their networks. To check if this is the case, try the below:

    1. Press Windows + R to open up the Run window.
    2. Type in CMD and press enter.
    3. In the new window, type in the below depending on your region.

      ping 103.13.101.182

      ping 103.49.172.3

      ping 31.25.185.48

      ping 129.232.228.218

    This will send four packets to the server. If there is 0% loss, there is likely a firewall on the network blocking you from connecting to the server. It is recommended to contact your network administrator and ask them to unblock TCP port 3389 for the four digit number that you pinged above. They should know what to do with this.

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